At Wind Play Shop, we want your kite-flying experience to be as smooth as the Vermont breezes we test our products in. If your purchase didn’t soar to your expectations, our returns process is designed to be as straightforward as flying one of our classroom kites.

Our Return Promise

We accept returns within 15 days of receiving your order. Items must be in original condition – unused, unflown, and with all original packaging intact (just like when they left our workshop).

How to Return or Exchange

Step 1: Initiate Your Return

Contact our wind experts within 15 days of delivery to start your return:

Step 2: Prepare Your Package

Pack your items securely in the original packaging (just like you’d protect your dual-line sport kites from tangles). Include:

  • The original packing slip or a copy of your order confirmation
  • A note indicating whether you want a refund or exchange

Step 3: Ship Your Return

Send your package to:

Wind Play Shop Returns
388 East Main Street
US 05753

We recommend using a trackable shipping service. Original shipping costs are non-refundable.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Appearance on Your Statement: 5-10 business days depending on your financial institution

Exchange Process

Want to exchange for a different kite or accessory? Follow the same return process but indicate you’d like an exchange. We’ll:

  1. Process your return once received
  2. Contact you to confirm exchange item availability
  3. Ship your new item with the same care we give all our wind play products

Note: You’ll be responsible for any price difference and additional shipping costs.

Return Request Template

Use this template to request your return:

Subject: Return Request – [Your Order Number] Dear Wind Play Shop Team, I would like to return/exchange the following item(s) from my order #[Order Number]: – [Product Name] – [Quantity] – [Reason for Return/Exchange] I prefer: [Refund / Exchange for (specify product if known)] My original payment method was: [Visa/MasterCard/JCB/PayPal – last 4 digits] Please confirm next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Custom or personalized items (like Bulk roll materials cut to specific lengths)
  • Used Kite Line or Line Laundry items
  • Opened Carbon Spars packages

Damaged or Incorrect Items

If your kite arrived damaged or you received the wrong item (maybe a banner when you ordered a flag), contact us immediately at [email protected] with photos of the issue. We’ll make it right faster than you can say “wind direction!”

International Returns

For our global customers (excluding certain Asian and remote regions):

  • You’re responsible for return shipping costs
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Questions about returns? Our wind experts are here to help at [email protected]. Now go catch that perfect breeze!