At Wind Play Shop, we want your kite-flying experience to be as effortless as catching a summer breeze. Below you’ll find all the details about our shipping and returns policies designed to keep your shopping experience smooth and worry-free.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days after receiving your payment. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times

We offer two shipping options to get your wind play products to you:

1. Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95 USD
  • Delivery Time: 10-15 business days after shipment

2. Free Shipping

  • Carrier: EMS
  • Cost: Free for orders over $50 USD
  • Delivery Time: 15-25 business days after shipment

Note: We ship worldwide except to certain Asian and remote regions. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We accept returns within 15 days of you receiving your order. All items must be in their original condition – unused, unflown, and with all original packaging intact.

How to Return or Exchange

Step 1: Initiate Your Return

Contact our wind experts within 15 days of delivery to start your return:

Step 2: Prepare Your Package

Pack your items securely in the original packaging (just like you’d protect your dual-line sport kites from tangles). Include:

  • The original packing slip or a copy of your order confirmation
  • A note indicating whether you want a refund or exchange

Step 3: Ship Your Return

Send your package to:

Wind Play Shop Returns
388 East Main Street
US 05753

We recommend using a trackable shipping service. Original shipping costs are non-refundable.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Appearance on Your Statement: 5-10 business days depending on your financial institution

Exchange Process

Want to exchange for a different kite or accessory? Follow the same return process but indicate you’d like an exchange. We’ll:

  • Process your return once received
  • Contact you to confirm exchange item availability
  • Ship your new item with the same care we give all our wind play products

Note: You’ll be responsible for any price difference and additional shipping costs.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Custom or personalized items (like Bulk roll materials cut to specific lengths)
  • Used Kite Line or Line Laundry items
  • Opened Carbon Spars packages

Damaged or Incorrect Items

If your kite arrived damaged or you received the wrong item (maybe a banner when you ordered a flag), contact us immediately at [email protected] with photos of the issue. We’ll make it right faster than you can say “wind direction!”

International Returns

For our global customers (excluding certain Asian and remote regions):

  • You’re responsible for return shipping costs
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Return Request Template

Use this template to request your return:

Subject: Return Request – [Your Order Number]

Dear Wind Play Shop Team,

I would like to return/exchange the following item(s) from my order #[Order Number]:

  • [Product Name]
  • [Quantity]
  • [Reason for Return/Exchange]

I prefer: [Refund / Exchange for (specify product if known)]

My original payment method was: [Visa/MasterCard/JCB/PayPal – last 4 digits]

Please confirm next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Questions?

Our wind experts are here to help at [email protected].

Now go catch that perfect breeze!

The Wind Play Shop Team