Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for kite enthusiasts of all ages, with products categorized by recommended age groups (8+, 12+, 14+). Users under 18 should have parental supervision when making purchases.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of Wind Play Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our products including:

• Dual Line Sport Kites
• Classroom kites
• Kite accessories (lines, tails, spars)
• Flags, banners, and pennants
• Bird deterrents and specialty items

Colors may vary slightly due to monitor settings. Age recommendations are guidelines based on skill level required.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Placing an Order

By placing an order, you warrant that all information provided is accurate and complete. We process orders within 1-2 business days.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment information.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or errors. If an error is discovered after your order, we will contact you before processing.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

4.2 Delivery Areas

We ship worldwide except to certain Asian and remote regions. Delivery times may vary due to customs processing.

4.3 Delivery Issues

You are responsible for providing accurate shipping information. If a package is returned due to incorrect address, additional shipping fees will apply for reshipment.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery. Items must be:

• Unused and in original condition
• In original packaging with all accessories
• Accompanied by packing slip or order confirmation

5.2 Non-Returnable Items

The following cannot be returned:

• Custom-cut materials (e.g., Bulk roll)
• Used Kite Line or Line Laundry
• Opened Carbon Spars packages

5.3 Refund Process

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect your return. Original shipping costs are non-refundable.

5.4 Exchanges

Follow the return process and indicate your exchange preference. You are responsible for any price difference and additional shipping costs.

6. Customer Responsibilities

6.1 Proper Use of Products

You agree to:

• Use products as intended (e.g., kites for flying, not as safety equipment)
• Follow all age recommendations and safety guidelines
• Supervise children during use

6.2 Account Security

If you create an account, you are responsible for maintaining confidentiality of your login information.

7. Limitations of Liability

Wind Play Shop shall not be liable for:

• Inclement weather affecting product use
• Improper use of products
• Minor variations in product appearance
• Delays due to circumstances beyond our control (e.g., natural disasters, customs delays)

Our total liability for any claim related to your order shall not exceed the purchase price of the products in question.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Information

For questions about these Terms or any order:

Email: [email protected]
Mail: Wind Play Shop, 388 East Main Street, US 05753